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Delivery and Returns

Delivery and Returns
Delivery and Returns: Split

Our delivery process

Our team are busy working to get your purchases to you as quickly as possible.

Our primary courier is DPD parcel delivery service, so you can have peace of mind from their comprehensive tracking service available with all orders. 

You will receive an email with your tracking details once your order has been despatched.

Visit DPD tracking to track your order: dpd.co.uk/service/  

Please allow up to 5 working days for our standard delivery service. This applies to Plain orders only, for Customised orders we will provide your personalised garments between 5 - 10 days

Please contact us if you have any questions or concerns about your order delivery. 

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Delivery costs

Free delivery for UK addresses on orders over £150

Delivery type

Cost

Weight 

Standard Pack 

£4.00 (excl. VAT)

Deliveries up to 5kg 

Parcel 

£8.00 per 10 kg (excl. VAT)

Per parcel up to 30kg 

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Delivery and Returns: Split

Our returns process

Firstly, thank you for placing an order with Workwear Pro Direct.

We are grateful you put your trust in us and we promise to do everything we can to deliver an amazing product and service. 

Our goal is to ensure that you are completely satisfied with the products we supply. However, if you are not fully satisfied, we will endeavour to do all we can to make things right and these are the steps you need to follow.

Returning customised or used items

Return a unwanted/damaged/faulty item

Returning customised items

For customised/embroidered or printed items: You can return decorated items that are faulty, damaged or were incorrectly supplied.  Once the items have been embroidered or printed it is not possible to cancel the order.

For plain (non-customised) items: We will gladly exchange unused items, or refund the amount you paid for the item. You may return the items that are unsatisfactory within 30 days (beginning on the day after the day you receive the goods), providing the item(s) are unused and in their original packaging.

Returning used items

If you want to return a used item: If a product has been used we encourage you to call our customer service team either by phone on 0800 023 9290 or email [email protected] before returning the used item so we can provide you with the best service.

Return an item now

How do I return unwanted/damaged/faulty items?

If you need to return an item, please contact us with your order number and details of the product(s) you would like to return and specify if you would like a refund, exchange or store credit. We will quickly respond with instructions on how to return items from your order. 

Step 1  Email [email protected] or call at 0800 023 9290 to initiate your returns request.

Step 2  Once your returns request has been authorised, you will receive a Returns Authorisation Number (RA#).

Step 3  Package the item(s) securely, and post to the following address - FAO Returns (RA#), Workwear Pro Direct, Thorncombe Barn, Fore Street, Thorncombe, Chard, TA20 4PP.

Step 4  Email [email protected] with your proof of postage and we will reimburse your costs up to 50% of your original order delivery fee.

Step 5  After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow 2 working days from receipt of your items to complete this process. Refunds may take up to 10 days to appear on your statement.

Return an item now