FAQs

Standard delivery in the UK is up to 5 working days. 

For full details, please visit our Delivery and Returns page to find out more.

We are offering free delivery on orders over £100.  

For all other delivery options details, please visit our Delivery and Returns page to find out more.

We are pleased to accept all major credit and debit cards, including Visa and Mastercard. We also accept PayPal payments. 

You can change or cancel your order provided the items have not been embroidered or printed.  

For full details, please visit our Delivery and Returns page to find out more.

For customised products: 

You can return decorated items that are faulty, damaged or were incorrectly supplied. Once the items have been embroidered or printed, it is not possible to cancel the order.

For full details, please visit our Delivery and returns page.

For plain (non-customised) products: 

We will gladly exchange unused items, or refund the amount you paid for the item. You may return the items that are unsatisfactory within 30 days (beginning on the day after the day you receive the goods), providing the item(s) are unused and in their original packaging.  

For full details, please visit our Delivery and returns page.
 

For any design queries, we encourage you to contact our in-house design team by emailing your questions to [email protected] and we will get back to you within in 24 hours. 

The printing methods available will depend on the material of your chosen garment and the intricacy of your logo.  

For more details on application methods, visit our Customisation Explained page.

Vector files are resolution independent graphic files, which means they can be enlarged to any size without any loss of quality.

Download our guide for more information: Vector or Bitmap files: What’s the difference?

Recommended is Adobe Illustrator (Ai), although several graphic packages work with vector graphics, including Corel Draw and Inkscape. 

If you require any design assistance, contact our design team at [email protected] and a member of our team will get back to you within in 24 hours.

Preferred file types of artwork are ‘vector’ graphics, as these files can be enlarged to any size without any loss of quality.  

Examples of vector graphics: 
- Ai 
- PDF 
- EPS 
- SVG 

Yes, our expert in house design team can tackle all your design needs from logo design to imagery to suit all of your workwear requirements.  

If you require assistance with this, send an email with your questions to [email protected] and a member of our design team will get back to you within in 24 hours.

Samples can be provided. However, if not returned within 30 days these will be chargeable.